Customer Reviews:
  Lousy - stay away January 4, 2009
Incompatible with ... everything we had. Could not get it to work on Mac or PC. (And I'm reasonably tech savvy) It took hours to get an answer on the phone from tech support, who promised to email the patch we need to make it work. No email. No follow up at all. Never answered the phone again. Beware - if you do this, you are on your own. It does record images that you can play back directly onto TV. Sound is very poor.
The WORST customer service ever November 20, 2008
4 out of 4 found this review helpful
We purchased this item (one similar) to this last Christmas. Shortly after the first use, we were unable to watch the recordings on a tv screen. After being transfered to numerous people at Sakar customer service, we were told the problem was with the AV cable and they would "happily" send us a new one.
It has now been 7 months, 7 phonecalls, and 7 more promises that they would send a new cable, and they still have not followed through. I have talked to several managers, but when I call back to speak to that particular manager they are somehow never "available". I think they have a phantom employee named Andrew and he is the scapegoat for any troubles. When you call to speak to him, he doesn't exist . . . yet he was the manager that made all of the promises.
I would NEVER buy anything from this company ever again. The camera itself was okay, but if you encounter any kind of warranty issue, dealing with this company is a nightmare!!!!
BUYER BEWARE.
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